At POSE 71, we value our customers and want you to have a hassle-free shopping experience. If you are not satisfied with your purchase, our return and refund policy ensures fairness and convenience.
Return Policy
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Product Condition:
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Products must be unused, unworn, and in their original packaging with tags/labels intact.
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Any product damaged, used, or altered by the customer will not be eligible for return.
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Return Timeframe:
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Returns must be requested within 3 days of receiving the product.
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Non-Returnable Items:
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Innerwear, cosmetics, perfumes, and clearance/sale items cannot be returned.
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Process:
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Contact our customer support within 3 days of delivery.
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Provide order details and a reason for return.
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Our team will guide you through the process.
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Refund Policy
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Refund Eligibility:
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Refunds are only applicable if:
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You received the wrong product.
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The product is defective or damaged upon delivery.
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The product is out of stock after your order confirmation.
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Refund Process:
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After we receive and verify the returned product, your refund will be processed within 7–10 working days.
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Refunds will be issued to your original payment method (Bkash, Nagad, Rocket, bank transfer, or card). For Cash on Delivery (COD) orders, refunds will be sent through mobile banking or a bank account.
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Delivery Charges:
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If the return is due to a wrong or faulty product from our side, we will cover the delivery charge.
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If the customer changes their mind, the delivery charge will not be refunded, and the customer must bear the return shipping cost.
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Exchange Policy
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Customers may exchange a product for a different size or color (if available).
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Exchange requests must follow the same conditions as returns.
Contact Us
For return, exchange, or refund requests, please reach us at:
📧 support@pose71.com